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Get a free ÂN-BALM sample for orders over $45+

Frequently Asked Questions

ANFISA SKIN

What is your return or exchange policy?

ANFISA Skin’s pricing is universally consistent across our website and our retail partners' stores. This allows us to keep sourcing the highest quality ingredients and maintain our high-quality standard. Every ANFISA Skin purchase is your way of supporting our products, practices, and purpose.

Does ANFISA Skin offer discounts?

ANFISA Skin’s pricing is universally consistent across our website and our retail partners' stores. This allows us to keep sourcing the highest quality ingredients and maintain our high-quality standard. Every ANFISA Skin purchase is your way of supporting our products, practices, and purpose.

ÂN-BALM RADIANT HYDRA-BALM

Do you offer samples of the ÂN-BALM Radiant Hydra-Balm?

We do not offer sample sizes at this time. We do offer a smaller, 15ml Travel-Size balm available for purchase.

Why does this jar look different from my last one or what I saw in a photo?

Given the distinctive composition, this product may turn liquid during shipping or if exposed to temperatures exceeding 75 °F.

To revert it back to a solid state, simply refrigerate it for around thirty minutes.

Any color variation, crystallization, or grainy texture you may notice happens when plant butters such as Murumuru partially or completely melt under warmer conditions and then cool too slowly. This natural phenomenon doesn't compromise the product's quality or effectiveness. This crystallization or graininess might manifest as speckled white patches, a reminder of nature's beautiful imperfections.

What is ÂN-BALM Radiant Hydra-Balm's shelf life?

We suggest using your ÂN-BALM Radiant Hydra-Balm within 6 months of opening it. Under best conditions, ÂN-BALM can safely be used longer than the above timelines — however, we recommend using ÂN-BALM frequently once it’s been opened.

ÂN-DEW 10% AZELAIC ACID + PHA SERUM

How do you use the ÂN-DEW 10% Azelaic Acid + PHA Serum?

The serum plays well with others, meaning you can layer it into your routine without worrying that it will overpower or deactivate other ingredients. Apply in circular motions to a clean face, neck, and décolleté once daily—working up to twice daily if the skin tolerates it. Amplify visible results by dampening skin and pairing with the Radiant Hydra-Balm to seal in maximum benefits. Wear SPF during the day.

Where does one use the ÂN-DEW 10% Azelaic Acid + PHA Serum in their routine?

We recommend applying it as the first serum step after your regular cleansing, toning, and exfoliating (i.e., ZO exfoliating polish) steps. It can be applied on its own or layered with other serums (i.e., retinol) using the serum before the retinol. You may apply it to the entire face or use it as a spot treatment. During the day, finish with SPF.

Who should use ÂN-DEW 10% Azelaic Acid + PHA Serum, and who should not?

Azelaic acid is a safe skincare ingredient with broad compatibility with all skin types and is typically well-tolerated, even by those with hypersensitive skin. It is considered safe while breastfeeding and pregnant; however, we always recommend consulting your physician as we are not medical providers. Adverse reactions and side effects to azelaic acid are not common, but as with any skincare ingredient, experiment with applying less often if you experience signs of irritation.

Who could benefit from the ÂN-DEW 10% Azelaic Acid + PHA Serum?

Azelaic acid is particularly beneficial for those with blemished skin, uneven tone, and bumpy texture. It helps balance reds, yellows, and browns in skin tone. It can also be used to calm sensitivity.

How does azelaic acid compare to alpha hydroxy acids (AHA) or salicylic acid (BHA)?

AHA, BHA, and azelaic acid share similarities and interesting differences. Although azelaic acid can exfoliate skin when properly formulated, it exfoliates as effectively as glycolic acid and lactic acid (AHAs) without as much irritation. 

On the other hand, azelaic acid offers additional benefits that AHA and BHA ingredients don't provide, especially when it comes to improving a markedly uneven skin tone and skin sensitivity issues.

Can I use azelaic acid together with alpha hydroxy acids (AHA) or salicylic acid (BHA)?

Yes, this combination can be ideal for addressing the look of multiple skin concerns, from bumps to uneven skin tone to age-related worries you may be struggling with. This combination can be ideal for addressing the look of multiple skin concerns. The formula uses a low percentage of PHA, so it's suitable for use twice daily.

How is polyhydroxy acid (PHA) different from alpha hydroxyacids (AHAs) or salicylic acid (BHA)?

PHA Gluconolactone is a chemical exfoliant that improves bumpy skin and uneven skin tone. It is chemically and functionally similar to AHAs (such as glycolic acid). The significant difference between a PHA like Gluconolactone and AHA is that it has a larger molecular structure, thought to allow it to conceal its acidic nature from deeper skin layers, rendering it suitable for sensitive skin without hampering its effectiveness nor inducing photosensitization. PHAs can also function as antioxidants and promote improvement in the skin's apparent firmness/tightness.

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