QUESTION: WHAT IS YOUR RETURN OR EXCHANGE POLICY?
ANSWER: We want every ANFISA Skin experience to be glowing. If you didn’t take a shining to LILOU Radiant Hydra-Balm, that’s okay! Email our team at firstname.lastname@example.org within 14 days of purchase and we will issue your choice of either a full refund* or exchange.
*Please note: we can only offer refunds for purchases made through ANFISASkin.com, not our third-party partners.
QUESTION: DOES ANFISA SKIN OFFER DISCOUNTS?
ANSWER: In order to continue offering customers the best value, and uphold our social and environmental values, ANFISA Skin’s pricing is universally consistent across our website and our partners’ stores. This allows us to keep supporting the ethical suppliers who source our sustainable botanical ingredients and maintain the quality standard your skin craves.
Our secret ingredient is our team and our pricing allows us to pay them fair wages, offer benefits and nourish a work environment where they can truly blossom. We are on a mission to create exceptional green beauty that makes a difference in people's lives. Every ANFISA Skin purchase is your way of supporting our products, practices, and purpose.
QUESTION: DO YOU OFFER SAMPLES OF LILOU RADIANT HYDRA-BALM?
ANSWER: While a dab of LILOU Radiant Hydra-Balm is all it takes for you to feel its botanical benefits, unfortunately we do not offer sample sizes. That said, we hear you and are actively working on it.
QUESTION: WHAT IS LILOU RADIANT HYDRA-BALM’S SHELF LIFE?
ANSWER: We suggest using your LILOU Radiant Hydra-Balm within a year of opening it, and we encourage you to open it within six months of the date it was made. We hand craft every micro-bath in our studio to ensure purity and performance, and put that date on the jar for added transparency. Under best conditions, LILOU can safely be used longer than the above timelines — however, to glow with the most benefits, we recommend using LILOU Radiant Hydra-Balm frequently once it’s been opened.
QUESTION: WHY DOES THIS JAR LOOK DIFFERENT FROM MY LAST ONE OR WHAT I SAW IN A PHOTO?
ANSWER: While we promise LILOU Radiant Hydra-Balm is green beauty, we cannot always guarantee what verdant shade it will be. Each jar is as unique as the person using it, with a certain level of color variance being completely normal between batches. Our balm gets its tasteful green from the highest-quality natural matcha and we do not add any artificial coloring in order to keep it pure and plant-based — even when there are differences between harvests.
We are more concerned with LILOU’s ability to soothe redness than what kind of green it is; sometimes, you can open a jar and discover it’s more vibrant, pale or even a little blue thanks to blue tansy. The balm will solidify and be lighter in cooler weather, and be softer and darker in warmer environments. Besides, beauty is on the inside — and all color variations contain the same active botanical-based ingredients that your skin knows and loves.