Shipping policy
- Please note that all returns are subject to a 10% handling fee, up to a maximum of $10.00. This amount will be deducted from your refund.
- Your return request must be made within 20 days of receiving your order.
- All returns are subject to quality control checks based on our returns policy.
- Any returned items that do not meet our returns criteria will be sent back to you.
- Please note we only accept returns and refunds on purchases made directly through our website. Any purchases made through our third-party partners must be handled through them.
- If you have received an item that appears faulty, we deeply apologize. Please submit your return or refund request through our Returns Portal.
- If your order came with a gift with purchase, it must be returned with the other items in your order.
- Unfortunately, we do not accept returns on gift cards.
How to submit a return:
- To submit a return request, please read through our returns policy before submitting your request and then visit our Returns Portal.
- Any returns sent to us that have not been submitted via our portal will not be processed.
- You’ll be notified via email once your return has been approved and/or rejected in line with our returns policy and the next steps.
Additional information:
- ANFISA Skin is not responsible for any returns lost within the postal service. We strongly recommend that you send returns back to us on a fully tracked service.
- All returns are monitored to avoid misuse or abuse of our return policy. We flag customers who meet our criteria for excessive returns, and those flagged may be subject to our review and revocation of our return policy. We reserve the right to refuse service to anyone.
- For any additional information, please email info@anfisaskin.com