Return Policy

• Please note that all returns are subject to a 10% handling fee, up to a maximum of $10.00. This amount will be deducted from your refund.
• Your return request must be made within 20 days of receiving your order.
• All returns are subject to quality control checks based on our returns policy.
• Any returned items that do not meet our returns criteria will be sent back to you.
• Please note we only accept returns and refunds on purchases made directly through our website. Any purchases made through our third-party partners must be handled through them.
• If you have received an item that appears faulty, we deeply apologize. Please submit your return or refund request through our Returns Portal.
• If your order came with a gift with purchase, it must be returned with the other items in your order.
• Unfortunately, we do not accept returns on gift cards.

How to submit a return:

• To submit a return request, please read through our returns policy before submitting your request and then visit our Returns Portal. 
• Any returns sent to us that have not been submitted via our portal will not be processed.
• You’ll be notified via email once your return has been approved and/or rejected in line with our returns policy and the next steps.

• We currently do not offer international shipping. However, please know that we're actively working on it and hope to serve your region soon.

ANFISA Skin’s pricing is universally consistent across our website and our retail partners' stores. This allows us to continue sourcing the highest quality ingredients and maintain our high-quality standard. Every ANFISA Skin purchase is your way of supporting our products, practices, and purpose.

We offer a smaller, 15ml Travel-Size ÂN-BALM available to purchase.

We do not offer samples of ÂN-DEW or ÂN-GLOSS at this time.

ÂN-BALM Radiant Hydra-Balm: 6 months— We recommend using ÂN-BALM frequently once it's been opened.

ÂN-DEW 10% Azelaic Acid + PHA Serum: 6 months— We recommend using ÂN-DEW once or twice daily depending on your skin tolerance.

ÂN-GLOSS Ceramide Lip Treatment: 6 months— We recommend applying ÂN-GLOSS as needed throughout the day.

We always recommend to check with your physician prior to use of any products.

Given the distinctive composition, this product may turn liquid during shipping or if exposed to temperatures exceeding 75 °F.

To revert it back to a solid state, simply refrigerate it for around thirty minutes.

Any color variation, crystallization, speckled white patches, or grainy texture you may notice happens when plant butters such as Murumuru partially or completely melt under warmer conditions and then cool too slowly.

This serum plays well with others, meaning you can insert it into your routine without worrying that it will overpower or deactivate other ingredients.

Apply in circular motions to a clean face, neck, and décolleté once daily— working up to twice daily if the skin tolerates it. Amplify visible results by dampening skin and pairing with the ÂN-BALM to seal in maximum benefits.

The 30ml ÂN-DEW should last approximately 120 days when using one pump per day, and approximately 60 days when using two pumps per day.

The 50ml ÂN-DEW should last approximately 200 days when using one pump per day, and approximately 100 days when using two pumps per day.

We recommend applying ÂN-DEW as the first serum step after your regular cleansing, toning, and exfoliating (i.e., ZO exfoliating polish) steps.

It can be applied on its own or layered with other serums (i.e., layer serum before retinol). You may apply it to the entire face or use it as a spot treatment.

ÂN-DEW is designed to cater to the needs of many skin varieties, making it a versatile addition to any skincare routine.

It may be especially beneficial for reducing the appearance of temporary redness, spots, discoloration, and uneven texture.

Azelaic acid is a safe skincare ingredient with broad compatibility for all skin types and is typically well-tolerated, even by those with hypersensitive skin.

It is considered safe while breastfeeding and pregnant; however, we always recommend consulting your physician as we are not medical providers.

Adverse reactions and side effects to azelaic acid are not common, but as with any skincare ingredient, experiment with applying less often if you experience signs of irritation.

Yes, this combination can be ideal for addressing the appearance of multiple skin concerns, from bumps to uneven skin tone to age-related worries you may be struggling with. The formula uses a low percentage of PHA, so it's suitable for use twice daily if the skin tolerates it.

Azelaic Acid, AHA, and BHA and share some similarities and interesting differences. When properly formulated, azelaic acid can exfoliate as effectively as glycolic acid and lactic acids (AHAs) but without as much irritation.

On the other hand, azelaic acid offers additional benefits that AHA and BHA ingredients don't provide, especially when it comes to improving a uneven skin tone and skin sensitivity issues.

PHA Gluconolactone (PHA) is a chemical exfoliant that improves bumpy and uneven skin tone. It is chemically and functionally similar to AHAs (such as glycolic acid).

A significant difference is that a PHA like Gluconolactone have a larger molecule structure allowing it to conceal its acidic nature from deeper skin layers, rendering it suitable for sensitive skin without hampering its effectiveness or inducing photosensitization.

PHAs can also function as antioxidants and promote improvement in the skin's apparent firmness/tightness.

Customer Service Hours:

• Monday – Friday
• 9:00 AM – 5:00 PM PST
• (Excluding holidays)

Email Us:

• For General Support, Feedback, or Retail Partner Inquiries: info@anfisaskin.com
• For Press & Event Inquiries: sophia@anfisaskin.com

Response Time & Quick Answers:

We aim to respond to all emails within 1-3 business days. For faster answers to common questions, please check our FAQ Page.

We appreciate your patience and look forward to assisting you!